Refund policy

We hope that you're satisfied with our luxury medical-grade skin care products. Everyone's skin type, skin sensitivity, and health concerns are different, and we advise discussing your skin care choices with your medical doctor in advance of undertaking any new skin care routine.

RETURN POLICY

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

DAMAGED PRODUCTS

In the event that your order arrives damaged in any way, please email us as soon as possible at support@formmedspa.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@formmedspa.com.